Payment Links- how to recover or redirect

FoD — Sat, 08 Nov 2025 14:34:19 GMT

Hi- We are a small charity run by volunteers and no real tech expertise in house. We “turned on” a payment link for an item and sent it out to our customers on Friday. It was then fed back to us that the Text Modifier field was not allowing users to enter a space between first and last names. We confirmed this issue on our end.

I did some digging on my end with regards to recent Square software changes and saw that now it is best to use Advanced Settings to create a “Custom Field” for this type of thing. In trying to do that, I seem to have lost the old URL and created a NEW payment link URL for this item.

I have tried to follow instructions for redirecting URLs via our website editing options but the payment link URLs have a different host name so it won’t work. Is there any way to reactivate the old Payment Link or redirect it?? I would really prefer not to call back all the comms that have been sent out..

Thank you!

Re: Payment Links- how to recover or redirect

Kassi_ — Tue, 11 Nov 2025 20:02:20 GMT

Hey there, @FoD

Welcome to the Community!

Yes, you can definitely add a "Custom Field" for your customers to add their information since the original text box is giving you trouble. The downside is you won't be able to do this after the payment link has already been created.

Another option would be to remove the "Booking Name" option in your Payment Link Settings and keep the extra text box. That would give your customers only one option to enter their name and they won't run into that spacing issue you've seen.

I will keep an eye out for your reply👀.

thread Payment Links- how to recover or redirect in Orders, Menu Items, Catalog & Fulfilment

Payment Links- how to recover or redirect

Re: Payment Links- how to recover or redirect