thread Re: Error saving item in Orders, Menu Items, Catalog & Fulfilment

Error saving item

KevinJ — Thu, 06 Nov 2025 18:02:10 GMT

We suddenly can't seem to update any of the items in our store on squareup.com without it giving an error about:

Fix these issues to save this item:
Enter a value for custom attribute "Shelf"

This seems to coincide with the new format for items.

Any suggestions?

Re: Error saving item

Sammie_C — Fri, 07 Nov 2025 18:58:52 GMT

Hi @KevinJ, happy to have you here on the Square Community!

Could you do a bit of troubleshooting for us, please?

- Check for a strong internet connection

- Clear browser cache and cookies

- Try a different Browser, such as Chrome, Firefox, or Safari

- Ensure that your web browser is up-to-date

- Log out and log back in

- Restart your device

- Use another device

After you have gone through these steps, can you test if you are still having that issue? If you are, could you please provide a screenshot of the error you are seeing?

Please let me know your findings!

Re: Error saving item

DinaLRosenberg — Tue, 11 Nov 2025 14:00:15 GMT

strange- we aren't getting any errors- definitely logout and reboot your computer. I have a bad habit of never turning my computer off & sometimes that does cause issues.