thread Re: Category sorting in Orders, Menu Items, Catalog & Fulfilment

Category sorting

Kelliejd — Mon, 20 Oct 2025 20:01:24 GMT

Can anyone help with reorganising categories in the ‘items & services’ section?
They are either sorted alphabetically or by hierarchy.
i want this to reflect in my online store.

Re: Category sorting

Laurie_ — Wed, 22 Oct 2025 02:58:29 GMT

Hi @Kelliejd, yes I can help with that! 🙂

The process for arranging categories in Square Online has changed a little over time, but here’s how you can update the display order:

1. Head to your Online Overview page and select Edit Site.

2. In the Site Editor, go to your Shop All page.

3. On the right side of the editor (the site template), click on the Item List section.

4. Hover over your category list until a blue box appears, then click on it.

5. You’ll see an option to Arrange & add category links, click on that.

6. On the Categories page, select Rearrange at the top, then drag and drop categories into your preferred order.

7. Click Done rearranging to save your changes.

8. Back in the Site Editor, refresh the page to see your updated category order.

Let me know how you go or if anything’s unclear, happy to help further if needed!

Re: Category sorting

Kelliejd — Sun, 26 Oct 2025 09:24:31 GMT

Thank you!

I'm also having trouble printing online orders from my terminal.

They only appear on my mobile and not on the terminal.

My total sales are also not showing as an overall balance with online payments and payments taken on the terminal.

Is there a way to combine these and to also print my tickets?

Re: Category sorting

awkwardpastry — Tue, 28 Oct 2025 03:12:17 GMT

Hi, Category Links is not an option in Item List of Site Editor. I see Category Menu or Category Title. There is no way of rearranging categories anymore (only finding out of date information in Square help), not to mention inability to mark new categories visible in Online store, just in POS.

Re: Category sorting

RedHill — Thu, 19 Mar 2026 16:51:50 GMT

@awkwardpastry Did you ever find a solution for this? This has been massively annoying. I've sorted my categories in the item library, but it seems like the website ignores that sorting.