thread Re: Items Not Appearing at Point of Sale by Default in Orders, Menu Items, Catalog & Fulfilment

Items Not Appearing at Point of Sale by Default

GeekyTeas — Mon, 20 Oct 2025 21:07:00 GMT

Hello, whenever a new item is created in my item library by someone without Full Access permissions, the item is not available at our Point of Sale by default; it needs to be toggled on during item creation. This behavior is new as of the past couple weeks. As an Administrator with Full Access, I have tested every permission on a standard employee account that could possibly relate to item creation with no success.

Does anyone have any insight as to how to get Point of Sale visibility back to how it used to be or is this just the new default behavior after one of Square's internal updates?

Thanks for your time.

Re: Items Not Appearing at Point of Sale by Default

Kassi_ — Wed, 22 Oct 2025 18:06:23 GMT

Hey there, @GeekyTeas -

I wanted to gather some more information to get a better idea of what you're experiencing. I appreciate all of the troubleshooting you've already gone through to get this resolved.

Could you give me some more information the permissions for your specific employee? Are they creating the item through your Dashboard or within the Point of Sale app?

I will keep an eye out for your reply👀.

Re: Items Not Appearing at Point of Sale by Default

GeekyTeas — Wed, 22 Oct 2025 19:22:18 GMT

Hi Kassi, we are creating items through the Dashboard. Curiously enough, as of this morning, Point of Sale visibility is once again the default for our team members, so I'm gonna chalk it up to some internal bug that was fixed. If it comes up again, I can provide a full list of what permissions they do and do not have, though I did A and B test all of them previously. Thanks for your reply!

Re: Items Not Appearing at Point of Sale by Default

Kassi_ — Thu, 23 Oct 2025 18:32:28 GMT

Hey @GeekyTeas -

Great to hear that it's worked itself out! Fingers crossed you don't run into this again, but just reach out if it does.