thread Re: Grubhub Integration isn't properly syncing in Orders, Menu Items, Catalog & Fulfilment

Grubhub Integration isn't properly syncing

bleeckerst — Mon, 20 Oct 2025 16:18:22 GMT

Hi!

We have the GrubHub, UberEats, and DoorDash integrations. All three have generally worked well, but for some reason today (and possibly yesterday) the GrubHub one isn't currently properly syncing our menu (the other two continue to work fine). This is a problem because we are receiving lots of orders for items that we can't make anymore.

We know its not syncing because:
A) It's showing Sunday Brunch items that have been marked as Sold Out as still available
B) It's not showing our baked goods that were baked this morning and marked as Available

Things i've tried to fix it at first:
1) Marking the items as unavailable and available again (on individual item pages)
2) Unchecking the items availability on GrubHub and adding it back (on individual item pages)
3) Hiding our menu on GrubHub and showing it again (via the integration page)

None of those things worked, so I tried fully Deactivating the integration and Reactivating it. Unfortunately all attempts at reactivating seem to be failing. It says "Sorry, something went wrong and your changes weren't saved. Try again Later".

Any help would be appreciated!

Thanks!

Re: Grubhub Integration isn't properly syncing

bleeckerst — Mon, 20 Oct 2025 16:51:19 GMT

UPDATE:
- We managed to reactivate the integration

- Some stuff (brunch items) are now properly syncing as sold out
- Other stuff (dessert items that were baked today) still aren't properly syncing as available (while they are working on the DoorDash and UberEats integrations)

Re: Grubhub Integration isn't properly syncing

bleeckerst — Mon, 20 Oct 2025 19:35:36 GMT

UPDATE 2:
- Everything seems to be sync-ing successfully now! (May have been related to the AWS outage ?)

Re: Grubhub Integration isn't properly syncing

kristen — Tue, 21 Oct 2025 02:16:06 GMT

Hi @bleeckerst, I think you're right and it may have been related - it has been a wonky day for tech. And thank you for the update because it will likely help other folks who land here. I am very glad everything is working as expected now! 🙌

Re: Grubhub Integration isn't properly syncing

TrevorG — Tue, 06 Jan 2026 22:00:43 GMT

Did we ever figure this out? None of the 3rd party delivery sync up to our inventory. We are constantly refunding products which hurts our optimization score which in turn affects our visibility.