thread Re: Donor Receipts in Orders, Menu Items, Catalog & Fulfilment

Can I update the language on online order confirmation emails that are sent to customers?

Eugenie2 — Tue, 21 Oct 2025 05:30:14 GMT

The title of this thread has been edited from the original: Donor Receipts.

I need help with receipt language. I have a website at Site123 for a non profit. Square is the Credit Gateway . The donor receipts say Thanks for Shopping which is not good for a nonprofit donation. How can I change this.? I have put in Custom language for a thank you but I still get the same message. Thank you

Re: Donor Receipts

Katie_SQ — Tue, 21 Oct 2025 05:27:42 GMT

Thank you for reaching out about this, @Eugenie2.

I've taken a close look at your most recent receipts, and I can see that the "Thanks for shopping with us" message isn't actually appearing on the Square Digital Receipts themselves.

Based on your case history, it appears that this messaging is coming from the order confirmation emails that are automatically sent when a donation is processed through your donation link.

Here's what you should know:

Square Digital Receipts can be customized with your logo, business information, and a custom message at the bottom through your Square Dashboard (Settings > Account & Settings > Payments > Receipts).

Order confirmation emails, however, use a standard template that currently doesn't allow for customization of the default messaging like "Thanks for shopping with us."

I can see how important this type of functionality would be for nonprofit organizations like yours, so I recommend that you submit a Feature Request on our Feedback Hub. This is the best way to share your thoughts with our Product team, who regularly reviews these suggestions.

Sorry I couldn't be of more help here. Please let me know if you have any other questions.

Re: Donor Receipts

Eugenie2 — Tue, 21 Oct 2025 12:58:28 GMT

Thank you very much,

Eugenie

Re: Donor Receipts

Eugenie2 — Tue, 21 Oct 2025 13:01:23 GMT

Thank you.