Square Stand and ZD411 Compatibility Issues

prunk79 — Sat, 20 Sep 2025 09:34:18 GMT

The title of this thread has been edited by a Square Moderator from the original: Square Plus Free trial ends 8/3/25 does it not include printing labels from square stand with zebra

So I have the square stand with an Ipad for point if sale use. I was excited to be able to print labels directly from stand POS. I got the zebra ZD411 because it said it was compatible with the stand and POS. However, it connects via USB, and now that i have it all connected it is not working. The POS recognizes the printer and says it is ready to print. When i go to inventory to print labels i get this alert: “your version of square stand can not be connected to your printer via USB”. Is there something i am missing or will this printer i just spent $350 on not actually work like square states.

Re: Square Plus Free trial ends 8/3/25 does it not include printing labels from square stand with ze

Sammie_C — Sat, 26 Jul 2025 19:18:52 GMT

Welcome to the Square Community, @prunk79!

My first thought is, have you double-checked that your Square device is up-to-date? I know sometimes that can cause issues.

To do so, feel free to follow these steps:

Tap ≡ More > Settings > Hardware > General.
Tap About Square Terminal or About Square Register or About Square Handheld.
From this page, you’ll see your software version.
Tap Check for Update to see if a software update is available.

If you see Software Up To Date then you are all set.

Let me know what you find and we can go from there!

thread Square Stand and ZD411 Compatibility Issues in Orders, Menu Items, Catalog & Fulfilment

Square Stand and ZD411 Compatibility Issues

Re: Square Plus Free trial ends 8/3/25 does it not include printing labels from square stand with ze