Feature Request: Alert on declined card

BandicootBooks — Sun, 28 Sep 2025 00:14:54 GMT

Similar to the below link, I operate in a fast pace retail environment. Each day I have two bills from Square, one for the payment processing costs, and a virtual one for any sales we missed because staff did not get an audible alert that a card had failed and the customer got the item for free.

I'm sure coding the Mastercard/Visa branding was fun but having different sounds for Mastercard and Visas is useful to exactly 0% of customers but having an alert for failed cards would be useful to about 100%.

May I suggest that users can choose their own failed card alert so that if we don't want to play a loud shaming klaxon (like most of your competitors) we can instead choose something that will grab our attention without making it a negative customer experience.

That would really make Square stand out in the marketplace.

https://community.squareup.com/t5/Orders-Menu-Items-Catalog/Feature-Request-Declined-Payment-Sound/m-p/734747/thread-id/17777?subscribe=

Re: Feature Request: Alert on declined card

JTPets — Sun, 28 Sep 2025 16:40:10 GMT

Made this post in the ideate section and tag me, I would also like to add email alerts for failed transactions online and instore - a number of them back to back could set off fraud alert behaviours for staff and owners prior to fraud being completed.

IE: 3 credit card declines online before a larger order placed from a new customer would set up alarm bells for me.

thread Re: Feature Request: Alert on declined card in Orders, Menu Items, Catalog & Fulfilment

Feature Request: Alert on declined card

Re: Feature Request: Alert on declined card