thread Re: Confusion about untracked item sales in Orders, Menu Items, Catalog & Fulfilment

Confusion about untracked item sales

Olbrich — Sat, 20 Sep 2025 09:30:25 GMT

I ordered a new item from an existing vendor, make a purchase order, and before the purchase order was received, the items were sold. This has categorized the items sold as "untracked". When I received the purchase order I was expecting my inventory to update from negative quantity stock to the correct quantities, as it has done in the past. Now my inventory is incorrect and I'm worried that there are more items that effected. Is this a recent Square change? Has anyone had success figuring out how to recategorize "untracked" item sales to tracked? Thanks for any help!

Re: Confusion about untracked item sales

SVLFever — Wed, 17 Sep 2025 21:08:21 GMT

I just want to verify that you tried this, but you did go into ITEMS & SERVICES>INVENTORY MANAGEMENT>HISTORY and select the item transaction and update the cost accordingly?

I'm wondering if it was entered at $0 cost and by setting the cost it will update the tracking. It's a shot in the dark but I figure better than nothing for you to try.

Let me know how it goes.

Re: Confusion about untracked item sales

_Violet — Tue, 23 Sep 2025 14:33:18 GMT

Thanks for your reply, @SVLFever!

@Olbrich Please let us know if the suggestion addresses your question or if there's anything else we could help you with 🙂