thread Re: Remove Customer Information from item tickets in Orders, Menu Items, Catalog & Fulfilment

Remove Customer Information from item tickets

Tom15 — Sun, 30 Jun 2024 10:41:00 GMT

Hi guys

I am integrated with Otter, the item tickets are currently printing a Deliver To header at the top of the ticket and the Customer Address (although it is not actually printing the address as this is coming through our delivery partner).

Is there a way to remove this?

Re: Remove Customer Information from item tickets

Breffni — Tue, 02 Jul 2024 14:45:14 GMT

Hi @Tom15, thanks for your post and the screenshot.

Can you confirm if your customer's details are appearing on all of your order tickets or just the orders placed through Otter?

I will do some testing on my end in the meantime.

Re: Remove Customer Information from item tickets

Tom15 — Tue, 02 Jul 2024 15:04:40 GMT

Hi @Breffni, thank you for your reply.

The customers details are just appearing on orders placed through Otter.

We offer collection through Square Online and the customers details are not on the tickets. We do not however offer delivery through Square Online so I am not sure about those. I wasn't sure if there was a general setting for Collection or Delivery tickets?

Re: Remove Customer Information from item tickets

Tom15 — Sat, 05 Oct 2024 09:29:24 GMT

Hi @Breffni

I was wondering if you had chance to look into this please?

Many thanks

Tom