thread Re: Can you send marketing campaigns via text? in Orders, Menu Items, Catalog & Fulfilment

Can you send marketing campaigns via text?

AntlrMenswear — Sun, 21 Sep 2025 10:21:11 GMT

New to Square and trying out the loyalty and marketing services, but it seems pretty limited. Is there any way to send out campaigns as texts, like in the US?

Does anyone use a third party app for marketing and loyalty?

Re: Can you send marketing campaigns via text?

MayaP — Wed, 08 Jun 2022 20:09:15 GMT

Hi @AntlrMenswear,

Welcome to The Seller Community!. Happy to help.

At this time text marketing campaign is not available for Canadian sellers, but email marketing is.

We are looking to bring this feature to our Canadian sellers but I do not have an ETA.

I know that is really limiting and a really key feature to have for all sellers!

Re: Can you send marketing campaigns via text?

AntlrMenswear — Wed, 08 Jun 2022 21:29:21 GMT

Thanks for letting me know - please push for this, email marketing is so 2012. 😑

Re: Can you send marketing campaigns via text?

MayaP — Thu, 09 Jun 2022 16:05:55 GMT

Of course happy to assist @AntlrMenswear !

I hear you! I know it seems odds to have the feature, but not have it available for all countries. I am really hoping this happens soon for Canada!

I will certainly pass along the feedback to our team.

Please reach out if we can help you in any other way.

Re: Can you send marketing campaigns via text?

AntlrMenswear — Wed, 15 Jun 2022 00:03:29 GMT

Do you know why the signup page for the loyalty program doesn't work?
https://squareup.com/customer-programs/enroll/73TrBWnSNrM3/loyalty

I keep getting the "Something went wrong" error popup

Re: Can you send marketing campaigns via text?

MayaP — Thu, 16 Jun 2022 21:46:06 GMT

Hi @AntlrMenswear,

Are you still having the issue? It seems to be working when I click on the link.

Let me know. Happy to help!

Re: Can you send marketing campaigns via text?

Shambhala — Thu, 16 Jun 2022 22:05:13 GMT

Yes, the error comes when you enter a phone number and click the blue next button. Sorry I should have mentioned that.

Re: Can you send marketing campaigns via text?

MayaP — Thu, 16 Jun 2022 22:23:03 GMT

Are you located in Canada @Shambhala if so the text marketing feature is actually not available right now in Canada.

Sorry about that! Definitely something our team is working on.

Re: Can you send marketing campaigns via text?

Shambhala — Thu, 16 Jun 2022 22:44:22 GMT

Yes, Canada. It's definitely an urgently needed feature, and will be the dfference between whether I set up my new store with Square or someone else-ify

Re: Can you send marketing campaigns via text?

MayaP — Thu, 16 Jun 2022 23:18:16 GMT

I hear you @Shambhala! It is definitely a key feature. I wish I had an eta on if and when it would be available but I do not.

If anything changes we will for sure let the sellers know!

Re: Can you send marketing campaigns via text?

candydepot — Wed, 20 Jul 2022 00:25:11 GMT

Just wanted to check in to see if there is a timeline to have this available in Canada.

It’s a key feature and we have to start looking outside if square if this is not something that will be available soon.

Re: Can you send marketing campaigns via text?

JJ_ — Thu, 21 Jul 2022 23:46:02 GMT

At this time we don't have any timeline on when this will be available in Canada @candydepot

Re: Can you send marketing campaigns via text?

AntlrMenswear — Wed, 17 Aug 2022 20:48:28 GMT

Any word now? It's been a month - and still waiting, wishing, hoping...

Re: Can you send marketing campaigns via text?

k_atie — Fri, 19 Aug 2022 10:22:08 GMT

Hey @AntlrMenswear. We don't currently have an update as of yet. We'll make sure to announce it here, on the Seller Community once we do though, so keep an eye out!

Re: Can you send marketing campaigns via text?

AntlrMenswear — Sat, 08 Oct 2022 18:39:45 GMT

Hi - has there been any updates on when we will get sms messaging in Canada yet?

Re: Can you send marketing campaigns via text?

RobynR — Wed, 12 Oct 2022 23:33:06 GMT

Hey @AntlrMenswear,

Thanks for being a member of the Community.

Please check out this Best Answer from above. Once we have more information, we will announce it here.

Let me know if I can help you with anything else.

Re: Can you send marketing campaigns via text?

candydepot — Wed, 01 Mar 2023 01:12:32 GMT

Just wanted to check in to see if there was an update on this coming.

Re: Can you send marketing campaigns via text?

JJ_ — Fri, 03 Mar 2023 00:58:47 GMT

Thanks for sharing your interest here @candydepot. No new updates regarding this feature at this time.