thread Re: New Quantity Column’s Value Is Not Reflected/Changed in Catalog when It Is 0 in Orders, Menu Items, Catalog & Fulfilment

New Quantity Column’s Value Is Not Reflected/Changed in Catalog when It Is 0

justsqitco — Sun, 21 Sep 2025 10:20:22 GMT

Hi Square,

One of my clients is running into this issue, where when they imported a new .xlsx file to modify the item library, the inventory/stock count is not re-counted when the value is set to 0 in the new quantity column.

Here is an example:

Token	Current Quantity	New Quantity
3UVIGMIAVFQZIILTPP2W5OW4	20	0
P3STX35EDOBQ5UAUXX75FURB	17	5
KQXRWYISWB3MXWTQJZXCNGFP	20	0
RFHUEK6HANJHFJXHSGP4JKYB	20	0
X7GJYOODALHTPXQQBGJGU3CV	20	0
ODTQ3VT5PTLM73ZRSBCRIZCN	16	0
VXURIMWVSNMDOVQ7AX5V44CI	20	24
P4VRNW34BAHJAGAIMZPRZC22	14	0
AXJANMWLZ2JKMIKRSKR5X2BS	17	55
P5H3JP3P3BZMR3IBPSUD3EIP	20	2

An interesting finding was that, when the value in the new quantity column was greater than 0, the item inventory/stock was properly updated. And these items in the example definitely had inventory tracking enabled, since their current quantity were already above 0 in the first place.

I am not too sure what other info I should provide other than the token numbers, but please let me know if you anything else to proceed with investigation.

Thanks!

Re: New Quantity Column’s Value Is Not Reflected/Changed in Catalog when It Is 0

Ellie_ — Sun, 31 Jul 2022 14:43:46 GMT

Hey there, @justsqitco,

How long has this been happening? We can definitely take a look into this, or get you pointed in the right direction!

Re: New Quantity Column’s Value Is Not Reflected/Changed in Catalog when It Is 0

justsqitco — Sun, 31 Jul 2022 18:34:52 GMT

Hi Ellie,

Thanks for reaching out. This incident specifically happened on July 5th, 2022, so it's roughly been a month. I do not know if this problem is still happening since I have not done any product import since then, but it'd be great if your team can investigate on this issue, cause it can potentially screw up seller's inventory count.