thread Re: Issues with printing packing slips from retail app in Orders, Menu Items, Catalog & Fulfilment

Issues with printing packing slips from retail app

Willar — Sun, 21 Sep 2025 10:19:45 GMT

When i click on packing slips in the “retail” app, the print screen focus is hidden behind the list of items below so its impossible to hit “print”

anyone else having this issue on an iphone running ios 16.0.3?

Re: Issues with printing packing slips from retail app

JJ_ — Tue, 01 Nov 2022 20:40:04 GMT

Hey there @Willar

Have you tried uninstalling and reinstalling the application? If so and the issue persists then you will want to reach out to our Support Team on the phone so they can troubleshoot this further and escalate if necessary.

Re: Issues with printing packing slips from retail app

BCGirl — Mon, 30 Jan 2023 17:58:36 GMT

I am having the same issue. Tried from two different computers, two different printers. Not using the app, but the web based dashboard.

Re: Issues with printing packing slips from retail app

k_atie — Tue, 31 Jan 2023 12:42:36 GMT

Hey @BCGirl, thanks for flagging this and I'm really sorry to hear you've encountered this issue!

I'd recommend running through some browser troubleshooting steps to make sure that the issue is not coming from the browser you are using instead from the Square account itself.

Once you have gone through those steps, please let me know if the issue persists and send me any relevant screenshots of what is appearing on the screen when trying to print our packing slips using Retail on the Dashboard. Would be happy to take a further look into why this is happening.

Re: Issues with printing packing slips from retail app

Willar — Tue, 31 Jan 2023 13:05:13 GMT

There is an issue with the application too, I have uninstalled and reinstalled and the issue persists, the problem is also random, it doesn’t always fail but it does most of the time,

like BCGirl said, there is also

An issue when accessing the dashboard through ANY browser and trying to print packing slips.

I spoke to someone through live chat last week, the first person could not help me and told me they would pass the issue off to someone else and I waited and nobody came back to assist me.

Re: Issues with printing packing slips from retail app

BCGirl — Tue, 31 Jan 2023 20:14:13 GMT

It is any computer, any browser, and any printer setup.
The packing slip comes up on the screen with the blue "Print" button as shown in WIllar's example. When the button is clicked, the window closes and nothing else happens. No print dialogue box, nothing.
If you try to right-click --> print to try to get around this, it is blank pages.

Re: Issues with printing packing slips from retail app

k_atie — Wed, 01 Feb 2023 14:30:00 GMT

Thanks for replying both of you, @Willar and @BCGirl. That does sound glitchy alright. If possible, could both of you provide a screen recording/video of trying to print a packing slip? I will have to escalate this to our teams to take a closer look.

If you aren't comfortable posting the video on a public thread, feel free to DM them to me privately. 😊

Re: Issues with printing packing slips from retail app

Willar — Wed, 01 Feb 2023 23:50:11 GMT

It looks like it has been fixed since this morning. 🙂

Re: Issues with printing packing slips from retail app

BCGirl — Thu, 02 Feb 2023 00:48:28 GMT

Thanks, Willar!

I just tried it 😁 It opens a new window with a PDF and then I can print it!

Better than nothing 😉 but would be nice for it to just print without the extra step.