thread Re: Committed inventory not being taken out correctly in Orders, Menu Items, Catalog & Fulfilment

Committed inventory not being taken out correctly

JTPets — Sun, 21 Sep 2025 10:17:15 GMT

Hello,

I have been having issues with items with committed inventory, today i found three showing inventory that has been sold in an invoice and paid. However when you click committed inventory it shows the invoice as open and unpaid

Re: Committed inventory not being taken out correctly

JTPets — Fri, 28 Apr 2023 15:35:13 GMT

Re: Committed inventory not being taken out correctly

MayaP — Fri, 28 Apr 2023 15:52:37 GMT

Hey @JTPets thank you for reaching out and bringing this to our attention.

Our team is aware of what is going on with committed inventory quantities being inaccurate. They are working on a fix but the estimated eta right now for it to be resolved is around 10 days. Please keep in mind timelines are always subject to change. As soon as we have more information we will let you know.

We are so sorry for any inconvenience this has caused!

Re: Committed inventory not being taken out correctly

MayaP — Fri, 12 May 2023 15:59:26 GMT

Thank you so much for all your patience @JTPets , our team has confirmed this disruption has been resolved.

If you are still running into any problems please let our support know 855-809-9000 / squ.re/contactsqsupport.