thread Re: BUG - Marketing coupons wont work in POS in Orders, Menu Items, Catalog & Fulfilment

BUG - Marketing coupons wont work in POS

JTPets — Sun, 21 Sep 2025 10:10:58 GMT

I created a coupon it works online, but does not work on POS - WHY?

Re: BUG - Marketing coupons wont work in POS

_Violet — Fri, 01 Nov 2024 21:55:15 GMT

Hi @JTPets - I'm happy to look into this with you.

Since this issue is only occurring on the Register, I suggest making sure you're on the latest software version if you haven't already. If you do not see any pending updates, could you please send me a screenshot of the version you're currently on?

I'll keep an eye out for your reply.

Re: BUG - Marketing coupons wont work in POS

JTPets — Thu, 07 Nov 2024 16:58:50 GMT

@_Violet as you can see in the screen shots I am attaching here, this was not just a POS issue, this also affected my mobile device. This is an issue that is new since the migration of coupon codes. I also have the newest updated versions.

This was a minimum spend discount that they rushed to implement when the transition occured and there was some concern from users like myself about lost functionality. The functionality was added, and I suspect is broken as this is the first time i am attempting to redeem them since the conversion to the dashboard marketing instead of square online.