thread Discounts not working at all 'Retail' app in Orders, Menu Items, Catalog & Fulfilment

Discounts not working at all 'Retail' app

CampingMan — Sun, 21 Sep 2025 09:21:49 GMT

The first time i've tried to do a discount today, and struggled found the answer with a quick google but, the actual 'discount' is not working, I had to adjust the price in the end.

Wanted - 'price match' the ability to to discount by whatever amount is necessary.

I have gone into items - Discounts - Create Discount -set name- Amount Type -> Variable Amount - Save

Right so I go to use the said discount, select the product go to basket, select item and click 'apply discount'

But no Discounts are listed, just says "no matching discounts found"

Thanks for any help

Re: Discounts not working at all 'Retail' app

k_atie — Mon, 27 Mar 2023 17:27:26 GMT

Hey @CampingMan! Thank you for your post, happy to help you out with your discounts.

Just to clarify - are you hoping to create a discount and then apply it at checkout when processing a payment on the Square for Retail App? Or are you trying to create a discount cod for your customers to input during checkout on your website?

If possible, can you share some screenshots of what you are seeing on the Retail App vs. your discounts when creating them on your dashboard?

Thanks!

Re: Discounts not working at all 'Retail' app

CampingMan — Mon, 27 Mar 2023 18:02:48 GMT

This is when we a processing a sale in person, via the 'retail' app

Re: Discounts not working at all 'Retail' app

Breffni — Wed, 29 Mar 2023 07:35:36 GMT

Just taking over for Skyler here @CampingMan, I'm doing some testing and will follow up with you here as soon as I have an update!