refund with service charge

Andrea5 — Sun, 21 Sep 2025 08:14:26 GMT

Hi, everytime I do a refund with square it never refunds the servcie charge, how can I change this? it happens already twice!!

thanks

Re: refund with service charge

tranguyen — Mon, 21 Jun 2021 10:10:17 GMT

Hi @Andrea5, welcome to the Seller Community!

I did a test transaction on my account to check this and you should be able to refund the service charge as well. How you refund service charges can depend on where you're issuing the refund from.

If you're refunding from the Square Point of Sale app or the Square for Restaurants app, the service charge would be listed as a separate item. You can select all items to refund both the item price and the service charge.

If you're refunding from the Square Dashboard, the service charge won't appear as another line item. So in this case, you can change from Refund Items to Refund Amount and enter the full amount in order to refund both the item price and the service charge.

I hope this will help!

thread refund with service charge in Orders, Menu Items, Catalog & Fulfilment

refund with service charge

Re: refund with service charge