thread Re: Single Item Per Ticket / Size of Print in Orders, Menu Items, Catalog & Fulfilment

Single Item Per Ticket / Size of Print

The_Sun_Inn — Sun, 21 Sep 2025 08:09:37 GMT

Hi, for a while now on our system the Print Single Item Per Ticket has stopped working, actually during the Beta testing of the redesign, not sure if anyone else uses this functionality or not but if so is yours working? We use it every Sunday as we do a carvery, customer comes in and purchases say 3 carvery's, the printer used to print out 3 tickets... 1 of 3, 2 of 3, 3 of 3, all with the same item on that has been purchased. Also at a similar time 2 out of 3 of our ipads now print a smaller receipt, almost as if it is photocopied but reduced by maybe 25%!

Tried resetting Ipads, reinstalling app etc etc, nothing seems to alter these issues?

@support ?

I have called in to support also to report the problem.

Re: Single Item Per Ticket / Size of Print

Breffni — Thu, 22 Feb 2024 09:43:23 GMT

Hi @The_Sun_Inn 🙂 thank you so much for the video - it's really helpful.

I can have our Restaurant team take a look at this, but I wanted to check what settings you have enabled first.

For In-person order tickets, there are a few options, two of which are:

Single item per ticket: This setting overrides grouping items and automatically prints each item, ungrouped, on its ticket.
Combine identical items: Items with the same details will be automatically combined to form one line item.

Without looking at your settings it sounds like you may have Combine Identical Tickets on, you can check in: ≡ More > Settings > Hardware > Printers > Profiles.

Can you try changing those settings and let me know if there's any improvement? I'll keep an eye out for your reply.

Re: Single Item Per Ticket / Size of Print

The_Sun_Inn — Thu, 22 Feb 2024 10:26:33 GMT

@Breffni Hi, thanks for the response, I have checked these settings and all set correctly as per photo 🙂 Also just to clarify we are using Ipads, the app is up to date and the ipads are up to date, the register we have works fine and does what it should do!

Re: Single Item Per Ticket / Size of Print

Breffni — Thu, 22 Feb 2024 10:50:16 GMT

Thanks, @The_Sun_Inn - taking a closer look into this and I'll tag you here when I know more!

Re: Single Item Per Ticket / Size of Print

Breffni — Thu, 22 Feb 2024 15:49:45 GMT

@The_Sun_Inn is this happening just on the Square Register or more devices? If so can you confirm which devices? Thanks!

Re: Single Item Per Ticket / Size of Print

The_Sun_Inn — Thu, 22 Feb 2024 17:00:41 GMT

No as in original post Register works fine, it is the Ipads (x3) that we have the problem.

Re: Single Item Per Ticket / Size of Print

Breffni — Tue, 05 Mar 2024 11:36:19 GMT

Hi @The_Sun_Inn, apologies for the delay.

Can you let me know if our support team have followed up with you on the case you opened with them for this topic?

If not, I can file a ticket directly to get this investigated for you.

Re: Single Item Per Ticket / Size of Print

The_Sun_Inn — Tue, 05 Mar 2024 12:25:04 GMT

Hi no I have not heard anything back since.

Re: Single Item Per Ticket / Size of Print

Breffni — Fri, 08 Mar 2024 10:16:19 GMT

Thanks for your patience @The_Sun_Inn

I can see our technical team have followed up with you via email and our engineers are working on your case.

If you need anything else just let me know.