How to get feedback by email using Square?

SimonH — Sun, 21 Sep 2025 08:08:05 GMT

We currently use the Delighted integration to send guests an email requesting feedback after visiting. Is there a way I can trigger an email from within Square to avoid Delighted, and then also activate the follow on automated campaign for Google Reviews?

The only time people are asked to leave feedback on square is with a digital receipt which we don't get many requests for these being a quick service restaurant and cocktail bar.

Our feedback is great, always 5 out of 5, but we aren't converting these to Google Reviews.

Simon

Re: How to get feedback by email using Square?

doc_choc — Sat, 02 Nov 2024 11:47:19 GMT

Hi Simon,

Customer views, these are now managed through Square Marketing as an automation. You can also set up the Google Reviews here and also Facebook reviews.

Important changes to your Square Online customer reviews | Square Support Centre - GB

Hope this is of help

thread Re: How to get feedback by email using Square? in Orders, Menu Items, Catalog & Fulfilment

How to get feedback by email using Square?

Re: How to get feedback by email using Square?