thread Re: cant enter expiration date in Orders, Menu Items, Catalog & Fulfilment

cant enter expiration date

littletoggs — Sun, 21 Sep 2025 07:26:25 GMT

can someone help me I need to be able to get payment but cant enter expiration date. I have just bought this and dont no what to do

Re: cant enter expiration date

Seamus — Tue, 08 Dec 2020 04:35:05 GMT

Hey @littletoggs,

Thanks for getting in touch and sorry to hear you're having trouble entering a payment!

You can find a guide to manually keying in payments here.

What's happening when you attempt to enter the expiration date? Is the field turning red?

Re: cant enter expiration date

littletoggs — Tue, 08 Dec 2020 05:18:10 GMT

It just won't let me enter the last 2 expiry numbers

Re: cant enter expiration date

Seamus — Tue, 08 Dec 2020 23:13:10 GMT

Hey @littletoggs,

I'm not aware of any outages in regards to taking manually keyed payments - if you're getting a red box around the field when you're entering the details, this indicates the numbers are incorrect.

If you've been supplied the details by the customer (as opposed to being able to see the card itself to verify details are correct) I'd get back to them and let them know they may have accidentally provided an incorrect expiry!

Otherwise if there's anything else I'm missing (eg if the error is not a red box, but the pin pad freezes) let me know!