thread Re: Edit Customer details in Orders, Menu Items, Catalog & Fulfilment

Edit Customer details

Danny_Low — Sun, 21 Sep 2025 07:26:06 GMT

Does anybody know how to edit a customer's details once the invoice have started?

I started an invoice for a customer and was told that I got the shipping address wrong. I went back into the invoice and try to edit the customer's details but the box have been locked out and I cannot change anything. Help?

Re: Edit Customer details

Seamus — Fri, 26 Mar 2021 01:13:38 GMT

Hey @Danny_Low,

Thanks for getting in touch and welcome to the community!

Once you've sent and invoice, the customer is not actually editable. The easiest way to remedy this would be to cancel the invoice and send a new one - hope this helps!

Re: Edit Customer details

simonp — Mon, 20 Sep 2021 03:23:38 GMT

We have had this issue too when an existing customer updated their email address and we were unable to update to the new contact details to send the invoice. It seems ridiculous that you can't edit details on an open invoice. I understand not being able to edit an invoice that has been paid and closed.

Re: Edit Customer details

Slick1 — Fri, 12 Nov 2021 02:26:02 GMT

I just sold a product to a customer but didn't add all his details to the invoice. I was going to go back in and add them so that it's easy to identify his order. I find I can't.

I ended up having to manually add the customer to the customer list so that next time he orders I don't have to type all the details in again. You really ought to make this easier to get right the first time? ...and it ought to be editable!

🙂

Re: Edit Customer details

Seamus — Fri, 12 Nov 2021 05:10:59 GMT

Thanks for adding your voice to this one @Slick1 - hopefully the customer directory process becomes smoother now you're familiar with the process!

I'll update this thread if I hear anything more on editing invoices in the future.

Re: Edit Customer details

Marionlecrayon — Tue, 24 Oct 2023 02:55:32 GMT

Same problem here, it is quite frustrating that a simple edit is not available on invoices that are not paid yet. Are you going to change anything and make it easier to use down the line?

Thank you.

Re: Edit Customer details

Arie — Tue, 24 Oct 2023 06:21:31 GMT

Unfortunately I don't have an update on this feature request at the moment, @Marionlecrayon, but I'm continuing to highlight the feedback we receive from sellers in the community with our Invoices team.

Re: Edit Customer details

Slick1 — Tue, 24 Oct 2023 06:35:32 GMT

The squeaky wheel gets the oil?

🙂

Re: Edit Customer details

Arie — Wed, 25 Oct 2023 05:23:48 GMT

@Slick1 😄