thread Re: Item upload error using Excel template in Orders, Menu Items, Catalog & Fulfilment

Item upload error using Excel template

DaisyandRowe — Sun, 21 Sep 2025 07:24:18 GMT

I have an issue with item bulk uploads not showing in the dashboard. I upload a list of items via the Excel template but they don't appear in the item list in the Square/dashboard/item library. They are visible in the checkout of the app for sale but logging out and closing the browser doesn't make them visible in the dashboard. It's not until I upload the spreadsheet a second time that both sets of items appear as identical variations. I then need to delete each duplicate variation individually to make the inventory correct. This fault only seems to have started within the last few weeks.

Re: Item upload error using Excel template

Arie — Tue, 12 Apr 2022 07:02:16 GMT

Hi @DaisyandRowe,

Thanks for getting in touch and sorry to hear about the trouble uploading your library. You shouldn't have to go through deleting duplicates! When you get a chance, reach out to our support team. You can call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), or contact us via online chat or email:

1. Sign in to your Square account

2. Head to our contact page https://squareup.com/help/au/en/contact

3. Click on any topic, then "I don't see my issue"

4. Click "Message us" or "Email us"

Or, if you see the new chatbot help flow, type "support" to bring up a list of contact methods.