thread Having problems with shop syncing all my products in Orders, Menu Items, Catalog & Fulfilment

Having problems with shop syncing all my products

Kristy3 — Sun, 21 Sep 2025 07:24:05 GMT

Does anyone know how I contact support not the virtual assistant ?

I am having problems with my products syncing to my facebook shop ? It only syncs a few things to my shop (example if you have 1 item but 3 sizes it only shows 1 of these) asked on some small business pages, and they said I need to contact support itself but I can't find where to do that, so if anyone can help me that would be great

Kristy

Re: Having problems with shop syncing all my products

Arie — Sun, 24 Apr 2022 01:59:46 GMT

Hey @Kristy3,

Thanks for writing in and welcome to our community 🙂

I'm sorry to hear about the trouble with your Facebook sync. Have you had a chance to disconnect, and reconnect Facebook from your online store yet? If you're still seeing issues with the Facebook and Square Online sync, reach out to our support team on 1800 760 137. Our lines are open Monday-Friday, 9am-5pm AEDT.

Re: Having problems with shop syncing all my products

Kristy3 — Sun, 24 Apr 2022 02:15:09 GMT

@Arie wrote:
Hey @Kristy3,

Thanks for writing in and welcome to our community 🙂

I'm sorry to hear about the trouble with your Facebook sync. Have you had a chance to disconnect, and reconnect Facebook from your online store yet? If you're still seeing issues with the Facebook and Square Online sync, reach out to our support team on 1800 760 137. Our lines are open Monday-Friday, 9am-5pm AEDT.

Thank you for your reply. I will give you guys a call on Tuesday, as tomorrow is a public holiday. Yes I tried to disconnect and then reconnect and it does the same thing. It syncs some of my products just not all of them.