Return policy

Plantoneonme — Sun, 21 Sep 2025 07:22:21 GMT

Hey,

I’m running an event and selling tickets through my online shop at the moment as it is not a large scale event.

While square has different item categories (physical, food and beverage, event and digital)

The return policy is a set option across all items without an option to change according to the item category.

an event does not need the same return policies (if at all) as an event. A T&C with cancellation policies is more useful for a ticketed event. Even having the return policies customisable, either by having the ability to turn them on or off, or having an option to choose between a return policy, T&C , FAQ for example depending on the item sold.

I also have items that are physical services and again the return policy is not applicable but it is there.

Did anyone have the same issue or found a way around it ?

thank you

Re: Return policy

Arie — Thu, 17 Nov 2022 04:19:34 GMT

Hi @Plantoneonme,

Thanks for writing in with this question!

The ability to create different return policies for different items would currently be considered a feature request. I can see this would be useful for businesses offering different item types, and where a universal return policy doesn't really make sense. For now, you could consider including verbiage for different item types in your return policy. You can submit a feature request to our product teams here.

thread Return policy in Orders, Menu Items, Catalog & Fulfilment

Return policy

Re: Return policy