thread Stock Conversion. Square customer service poor. in Orders, Menu Items, Catalog & Fulfilment

Stock Conversion. Square customer service poor.

MrsMuttons — Sun, 21 Sep 2025 07:22:17 GMT

Opening a wine shop. Tried in vain to reach customer support today with Square. Always a painful exercise. The worst.

Just trying to enter wine stock in.

Example

Blah Blah Chardonnay x 12 Bottles

In house $70

Takeaway $40

By Glass $14

Just getting lost in the how-do's. Don't think the guides are that great. And impossible to speak to Square Support. Call them up. Wait to get a message. Then log in to a chat room. Wait, wait, wait. Not sure if you can get out of chat, or wait. No response. **bleep**e!!!

Anyhoo.. anyone got a good step by step in entering the above, so it all comes off one stock? In relation to wine.

Cheers

https://www.sellercommunity.com/t5/Product-Updates/New-Retail-Feature-Sell-by-units-and-stock-conversion/ba-p/349563

Re: Stock Conversion. Square customer service poor.

Laurie_ — Mon, 05 Dec 2022 05:43:46 GMT

Hi there @MsMuttons,

Thanks for writing in with your question and sorry to hear you're running into difficulties reaching out to our team.

This is a great question for our Square for Retail specialists who can walk you through the best ways to add different units for an individual item.

If you are currently subscribed to a Plus plan or use the Square Register or Square Terminal then you are eligible to receive 24/7 support using when quoting your customer code.

If you're not sure what your code is, you find this right on our Support Centre:

1. Select your location > Next.
2. Select your topic.
3. Select I don’t see my issue.
4. Select Call us and your customer code will appear.

You can reach out to our Support Team on 1800 760 137 (Mon - Fri, 9 am - 5 pm Melbourne time).

Let us know how you go about getting in touch with this team.

In the meantime, you can review the steps to add different units to an individual item here.

Re: Stock Conversion. Square customer service poor.

Mukahotel — Sun, 27 Oct 2024 09:33:28 GMT

Hello

Did you manage to get a good answer for this.