Auto Discount Not Applying

Jacob6 — Sun, 21 Sep 2025 07:21:07 GMT

Hi Everyone, I've set up multiple Buy one get $x off another item discounts before to create a "combo deal". All the ones I have are working correctly.

However, one discount does not apply and I can not work out why.

I understand that if multiple discounts apply to items that Square will automatically apply the larger discount, which is what I want.

If I set the BOGO discount in this particular case to a fixed value of $139, it will not apply.

However if I use a fixed value of $159 it will apply.

I've check and confirmed that the BOGO discount is a larger discount than other active discounts affecting these items.

I've also ensured that the discount applies to all locations.

Re: Auto Discount Not Applying

Arie — Wed, 15 Mar 2023 06:08:03 GMT

Hey @Jacob6

Thanks for writing in! I'm sorry to hear that trouble with your discounts has brought you here.

We appreciate you going through some troubleshooting steps already as well, this is usually the first thing we'd ask you to check. While I'd love to take a closer look into your individual account to test your discounts, we can't take a closer look into accounts via this public forum. When you have a moment, give our support team a call on 1800 760 137 (Mon-Fri, 9am-5pm AEDT) so we can dig in a bit deeper and test this alongside you.

Please let us know how you go!

thread Auto Discount Not Applying in Orders, Menu Items, Catalog & Fulfilment

Auto Discount Not Applying

Re: Auto Discount Not Applying