https://community.squareup.com/t5/Orders-Menu-Items-Catalog/Printing-orders-problems-Can-you-determine-current-quot-how-to/m-p/739578#M18445 <P style="margin: 0;">Thanks for reaching out <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/375499">@mhweft</a>! Really sorry to hear about the issue you’re experiencing here.</P> <P style="margin: 0;"><BR />I’d love to take a closer look at this with you. Could you please provide the following information when you have a moment?<BR /><BR /></P> <P style="margin: 0;">The <A href="https://squareup.com/help/au/en/article/7601-print-order-tickets-with-square-for-retail" target="_blank" rel="noopener">Support Centre article</A> outlines steps specific to the Square Retail POS App for iPads and iPhones running iOS 15 or later.<BR /><BR /></P> <UL> <LI>Could you please confirm your device model and iOS software version?</LI> </UL> <P style="margin: 0;"><BR />I’m able to follow the information in the article on my iOS device (<EM>accessing the printer settings from <STRONG>More</STRONG> &gt; <STRONG>Settings</STRONG> &gt; <STRONG>Hardware</STRONG> &gt; <STRONG>Printers</STRONG> and enabling <STRONG>In-Person Order Tickets</STRONG>)</EM> to print orders automatically.<BR /><BR /></P> <UL> <LI>Could you please confirm the steps you're taking to access these settings on your device?</LI> <LI>Additionally, can you specify which extra step is required on your screen to print receipts? Is there a specific message that appears on the screen?</LI> <LI>Please feel free to send any photos, videos, or screenshots of the printer settings and the checkout screen prompt you’re seeing on your end.</LI> </UL> <P style="margin: 0;"><BR />I'll keep an eye out for your reply. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P style="margin: 0;"><!-- notionvc: 06bb2730-b7cb-40b1-a9fc-bee36820e211 --></P> Thu, 11 Jul 2024 02:56:03 GMT Katie_SQ 2024-07-11T02:56:03Z https://community.squareup.com/t5/Orders-Menu-Items-Catalog/Printing-orders-problems-Can-you-determine-current-quot-how-to/m-p/738851#M18444 <P>The ongoing changes to the POS and settings have changed the way orders are printed at the POS.&nbsp; We previously had orders print immediately so our team could remove stock from shelves as quickly as possible.&nbsp; During the week this stopped and now the POS requires a touch on the screen to print dockets.</P><P>&nbsp;</P><P>This help file&nbsp;<A href="https://squareup.com/help/au/en/article/7601-print-order-tickets-with-square-for-retail" target="_blank">https://squareup.com/help/au/en/article/7601-print-order-tickets-with-square-for-retail</A>&nbsp;is simply wrong and from reading it, I think it has been out of date for a year.&nbsp; Other help files are similarly wrong but there is little or no obvious version control or management.</P><P>&nbsp;</P><P>How do we:</P><P>1. get orders to print immediately</P><P>2. understand square version control</P> Sun, 21 Sep 2025 07:17:42 GMT https://community.squareup.com/t5/Orders-Menu-Items-Catalog/Printing-orders-problems-Can-you-determine-current-quot-how-to/m-p/738851#M18444 mhweft 2025-09-21T07:17:42Z https://community.squareup.com/t5/Orders-Menu-Items-Catalog/Printing-orders-problems-Can-you-determine-current-quot-how-to/m-p/739578#M18445 <P style="margin: 0;">Thanks for reaching out <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/375499">@mhweft</a>! Really sorry to hear about the issue you’re experiencing here.</P> <P style="margin: 0;"><BR />I’d love to take a closer look at this with you. Could you please provide the following information when you have a moment?<BR /><BR /></P> <P style="margin: 0;">The <A href="https://squareup.com/help/au/en/article/7601-print-order-tickets-with-square-for-retail" target="_blank" rel="noopener">Support Centre article</A> outlines steps specific to the Square Retail POS App for iPads and iPhones running iOS 15 or later.<BR /><BR /></P> <UL> <LI>Could you please confirm your device model and iOS software version?</LI> </UL> <P style="margin: 0;"><BR />I’m able to follow the information in the article on my iOS device (<EM>accessing the printer settings from <STRONG>More</STRONG> &gt; <STRONG>Settings</STRONG> &gt; <STRONG>Hardware</STRONG> &gt; <STRONG>Printers</STRONG> and enabling <STRONG>In-Person Order Tickets</STRONG>)</EM> to print orders automatically.<BR /><BR /></P> <UL> <LI>Could you please confirm the steps you're taking to access these settings on your device?</LI> <LI>Additionally, can you specify which extra step is required on your screen to print receipts? Is there a specific message that appears on the screen?</LI> <LI>Please feel free to send any photos, videos, or screenshots of the printer settings and the checkout screen prompt you’re seeing on your end.</LI> </UL> <P style="margin: 0;"><BR />I'll keep an eye out for your reply. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P style="margin: 0;"><!-- notionvc: 06bb2730-b7cb-40b1-a9fc-bee36820e211 --></P> Thu, 11 Jul 2024 02:56:03 GMT https://community.squareup.com/t5/Orders-Menu-Items-Catalog/Printing-orders-problems-Can-you-determine-current-quot-how-to/m-p/739578#M18445 Katie_SQ 2024-07-11T02:56:03Z