thread Order printing multiple items as individual line order in Orders, Menu Items, Catalog & Fulfilment

Order printing multiple items as individual line order

angelakas — Sun, 21 Sep 2025 06:02:33 GMT

Order docket printing each item separate e.g 10 tostadas is showing as

1 x tostada

etc

this seems to be new and can't find this setting anywhere

thanks

Angela-

Re: Order printing multiple items as individual line order

lawnbrook — Fri, 01 Sep 2023 12:32:03 GMT

I think you are referring to the combine identical item setting:

Print Order Tickets | Square Support Centre - AU (squareup.com)

I find sometimes when an update happens, or there are new settings introduced sometimes the behaviour changes.

Hope that helps

Bruce

Re: Order printing multiple items as individual line order

dimo10 — Thu, 07 Sep 2023 14:39:53 GMT

This happened to us too on Friday (our busiest night) and took me until Sunday to find this new setting. Only affected my iPads and not my android devices.

Re: Order printing multiple items as individual line order

LochielHouse — Fri, 08 Sep 2023 09:17:55 GMT

how do we fix this setting?

Re: Order printing multiple items as individual line order

dimo10 — Sat, 09 Sep 2023 06:26:10 GMT

Go into each printer you have set up and turn on the combine identical items toggle.

So from my iPad

More > Settings> Hardware > Printers > select printer > in-person order ticket> combine identical items > toggle on