thread Re: Category based discount not automatic in Orders, Menu Items, Catalog & Fulfilment

Category based discount not automatic

Traderandco — Sun, 21 Sep 2025 05:58:34 GMT

I would like to be able to restrict a discount to a category, item and/or time (just like an automatic discount) but it not be automatic.

Real World Use case #1: We run a cafe and give a discount to our ParkRun customers of 10% off drinks on a Saturday morning from 8:30am-10am. This discount isn't for everyone, so can't be automatic. However, to ensure that it only applies to drinks, and not food, the sales team need to process the food and drinks in a seperate transaction, otherwise the 10% discount will apply to the whole transaction.

Real World Use case #2: similar to above, but we give our staff a free drink while on shift. this is set up as a 100% discount, but as with the parkrun discount, we have to put through the drink as a seperate transaction to the food, otherwise it discounts the whole transaction.

conclusion/request:We would like to have the discount set up with a rule to apply only to one or more category when the discount is manually applied.

thanks,

Daniel

Re: Category based discount not automatic

lawnbrook — Tue, 23 Jul 2024 03:18:56 GMT

Hi @Traderandco ,

When creating a discount there is a section:

Apply automatic discount

Square Point of Sale and other integrations

If you uncheck this then the discount should not be automatic

Not sure whether I'm misinterpreting your request but by turning this off you should be able to make (for example) a category based discount that needs to be manually applied.

Bruce

Re: Category based discount not automatic

Laurie_ — Thu, 25 Jul 2024 04:34:12 GMT

Hi @Traderandco 👋,

I wanted to add to what @lawnbrook suggested here. You can manually remove discounts from individual items on the "Review Sale" screen by selecting the item to view its details.

For example, in the screenshot, I've applied multiple discounts to this transaction, but toggled off all but one for this specific item. You have the option to either manually remove the discount from other items in the transaction, or disable automatic discount rules as suggested above and manually apply the discount to the relevant item.

You are correct in that the ability to limit manual discounts to specific items or categories in your Item Library is currently not supported. I'd be more than happy to raise this feedback to our Product Team for consideration.

Should any other questions come up, don't hesitate to reach out to us!