https://community.squareup.com/t5/Orders-Menu-Items-Catalog/Square-for-Restaurants-Ticket-field-not-displaying-online/m-p/115510#M17528 <P>I posted this issue a while ago but I can't access the post. It is in my post history. Maybe it was deleted?</P> <P>&nbsp;</P> <P>Anyway... my issue is this:</P> <P>The "Ticket" field doesn't display when viewing tickets online through "Transactions". It actually does display intermittantly, but not consistently. It prints on the receipts, but not when viewing the orders. I have seen other posts where users have had the same problem with the "Notes" field.</P> <P>&nbsp;</P> <P>This is important for us as valuable information is in the "Ticket Name" (customer names, table #, employee name who ordered employee meals).</P> <P>&nbsp;</P> <P>This is on Square for Restaurants.</P> Sat, 20 Sep 2025 15:21:17 GMT cbenson 2025-09-20T15:21:17Z https://community.squareup.com/t5/Orders-Menu-Items-Catalog/Square-for-Restaurants-Ticket-field-not-displaying-online/m-p/115510#M17528 <P>I posted this issue a while ago but I can't access the post. It is in my post history. Maybe it was deleted?</P> <P>&nbsp;</P> <P>Anyway... my issue is this:</P> <P>The "Ticket" field doesn't display when viewing tickets online through "Transactions". It actually does display intermittantly, but not consistently. It prints on the receipts, but not when viewing the orders. I have seen other posts where users have had the same problem with the "Notes" field.</P> <P>&nbsp;</P> <P>This is important for us as valuable information is in the "Ticket Name" (customer names, table #, employee name who ordered employee meals).</P> <P>&nbsp;</P> <P>This is on Square for Restaurants.</P> Sat, 20 Sep 2025 15:21:17 GMT https://community.squareup.com/t5/Orders-Menu-Items-Catalog/Square-for-Restaurants-Ticket-field-not-displaying-online/m-p/115510#M17528 cbenson 2025-09-20T15:21:17Z https://community.squareup.com/t5/Orders-Menu-Items-Catalog/Square-for-Restaurants-Ticket-field-not-displaying-online/m-p/116055#M17529 <P>Hi again <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/110702">@cbenson</a>.&nbsp;I'm sorry to hear you've been experiencing this issue for a while. I went ahead and started a case for you with a Restaurants Specialist. They'll email you as soon as they can to help troubleshoot this with you and if the issue persists&nbsp;they'll escalate this issue to our engineers to investigate further.</P> <P>&nbsp;</P> <P>I really appreciate your patience with this, thank you!</P> Wed, 03 Apr 2019 23:12:52 GMT https://community.squareup.com/t5/Orders-Menu-Items-Catalog/Square-for-Restaurants-Ticket-field-not-displaying-online/m-p/116055#M17529 Helen 2019-04-03T23:12:52Z