thread Re: Online Store: Delivery versus Shipping in Orders, Menu Items, Catalog & Fulfilment

Online Store: Delivery versus Shipping

TakeNBakePizza — Sat, 20 Sep 2025 15:18:49 GMT

why even bother asking me what my business is (restaurant) for the online store if you use "shipping" instead of delivery? Is there a way to have this changed?

Also is there a way to make pickup the default instead of the confusing "shipping"? I'm tired of refunding delivery fees for customers that dont clearly see the option and pick shipping.

Re: Online Store: Delivery versus Shipping

nika — Fri, 24 May 2019 20:49:24 GMT

Hey @TakeNBakePizza- thanks for your post!

We currently don't offer a way to change the "Shipping" option to "Delivery". If you take a look at this post, though, @HeyItsMuff offers a workaround that you can hopefully use.

To answer your second question, there's unfortunately not a way to have the default set as "pickup". Maybe one of our sellers have another suggestion for that.

Let us know if you have any other questions in the mean time.

Re: Online Store: Delivery versus Shipping

TakeNBakePizza — Fri, 24 May 2019 21:09:53 GMT

That work around doesn't work. You guys are dropping the ball a lot on this when a lot of your clients are restaurants and you offer dining options in the app.

Probably going to look elsewhere for a better solution because this isnt it. 1 day shipping for a food delivery order looks very unprofessional, confusing and frustrating.