thread Re: Cancel or Reject orders in Ordering app in Orders, Menu Items, Catalog & Fulfilment

Cancel or Reject orders in Ordering app

gimmesomesugar1 — Sat, 20 Sep 2025 15:14:39 GMT

If I choose to install the Ordering App (Google), do I have the ability to cancel or reject a order from a customer?

isabelle — Thu, 14 Nov 2019 22:53:24 GMT

You can cancel orders with this app, which would inform the customer that you will not be fulfilling the order.

Let me know if you have any additional questions!

whitneyballen — Mon, 30 Mar 2020 19:46:50 GMT

Where in the process can I reject or decline a customer order?

AshleyK — Tue, 31 Mar 2020 15:08:28 GMT

Hey @whitneyballen so sorry it has been hard to find!

You can cancel specific items for an order, or the entire order, directly from the Square app.

To get started:

Tap the three horizontal lines to bring up the Main Menu, tap Orders > Active.
Tap on the order you would like to cancel > Cancel Items.
Select the items to refund, or tap Select All > Next.
Choose a reason for the cancellation:
- Item(s) Not in Stock
- Customer Cancellation Request
- Other
Tap Cancel Order.
Next, choose to issue your customer a refund or to cancel the order without refunding.

Let me know if you have any other questions.