thread Re: Why do cash payments show an “awaiting capture” status on dashboard? in Orders, Menu Items, Catalog & Fulfilment

Why do cash payments show an “awaiting capture” status on dashboard?

uruapani — Sat, 20 Sep 2025 15:05:22 GMT

We recently made the switch to the square register from the restaurant iPad app. Our cash payments are not being reflected on our sales reports automatically.

When I go to the online dashboard cash transactions list a status of “awaiting capture”.

I had to go back and run close of day on the iPad and then they showed up on our sales report. What steps do I need to take in order to “capture” cash payments on the register?

Re: Why do cash payments show an “awaiting capture” status on dashboard?

spindlef — Tue, 23 Jun 2020 22:25:19 GMT

We are having the exact same issue... since Monday morning (6/22/2020) only credit card transactions are completing.. ALL cash sales are stuck in an "Awaiting Capture" status

Re: Why do cash payments show an “awaiting capture” status on dashboard?

JustinC — Wed, 24 Jun 2020 19:52:09 GMT

@uruapani @spindlef - eek, sounds off. Cash payment should immediately capture since it's not a card payment. Reach out to our CS Team so they can file a ticket with Engineering.

Keep us updated!

Re: Why do cash payments show an “awaiting capture” status on dashboard?

spindlef — Wed, 24 Jun 2020 21:22:20 GMT

Resolved! I called into support (VERY helpful) and it was determined that since I had the Points of Sale -> Service Settings -> Reopen Checks -> Reopen Method option set to 'Keep Payment Method', all of our cash transactions were pending the running of close of day from the terminal.