thread Re: why tickets reprint when a discount is added? in Orders, Menu Items, Catalog & Fulfilment

why tickets reprint when a discount is added?

Liveoakcafe — Sat, 20 Sep 2025 15:01:12 GMT

When we add a discount on an individual item on a check that has already been printed to the kitchen, that item will reprint to the kitchen. This does not happen when we apply a discount to the entire check only when one item is selected to discount. I cannot find anything in the settings to adjust this. Very frustrating since the food will get made again if we don't remember to pull the ticket in the kitchen. I am using the square register as well as the app on an IPAD.

thanks!

Re: why tickets reprint when a discount is added?

JustinC — Sat, 01 Aug 2020 23:57:03 GMT

Yikes, never heard of this happening before. Have you tried any troubleshooting like updating the software or performing a factory reset?

If you need help, give out CS team a holler. They can loop in Engineering if need be.

@Liveoakcafe

Re: why tickets reprint when a discount is added?

Liveoakcafe — Sun, 02 Aug 2020 20:44:08 GMT

I have updated the software but have not done a factory reset. I've looked through the settings for the printers and for the discounts and cannot find a reason why it does this.

Re: why tickets reprint when a discount is added?

Lahatx — Tue, 11 Aug 2020 18:13:13 GMT

Commenting for updates. I am having the same issue as well. Would appreciate a fix for this, as to save paper and confusion to avoid duplicate orders!