thread Re: Cannot add more than 4 items during check out. in Orders, Menu Items, Catalog & Fulfilment

Cannot add more than 4 items during check out?

ryan_n_co — Sat, 20 Sep 2025 15:01:08 GMT

For some reason Square does not allow me to ring up more than 4 counts of the same item. Has anybody experienced the same problem? Thanks.

Re: Cannot add more than 4 items during check out.

isabelle — Sun, 02 Aug 2020 16:56:02 GMT

Hey @ryan_n_co!

Thanks for posting in the Seller Community.

I have not heard of this issue before. Would it be because you don't have enough stock for that item? If you do not have enough stock for a given item, you will not be able to add that quantity to the checkout cart.

If that is not the case, please delete and reinstall the Square app when you have no pending payments in offline mode. Let me know if that works.

Re: Cannot add more than 4 items during check out.

ryan_n_co — Wed, 05 Aug 2020 03:06:15 GMT

Hi Isabelle,

We don't keep inventory for the items so we have the inventory tracking mode off. I also tried to reinstall the app without luck.

Re: Cannot add more than 4 items during check out.

JustinC — Wed, 05 Aug 2020 19:47:51 GMT

Sounds like a bug. Reach out to our CS Team to confirm. They'll be able to extensively troubleshoot and loop in Engineering if need be.

@ryan_n_co