thread Re: pending order will not void or cancel in Orders, Menu Items, Catalog & Fulfilment

pending order will not void or cancel

gmonk321 — Sat, 20 Sep 2025 15:01:03 GMT

i have a pending order transaction that i can't cancel or void. all the selection buttons are not to cancel the order are not selectable. it just sits there pending.

Re: pending order will not void or cancel

AshleyK — Sun, 02 Aug 2020 17:25:06 GMT

HI @gmonk321 are you trying to cancel this order on the online store dashboard or another platform like point of sale?

Can you try to complete this order on another browser or device and let me know if that works?

Re: pending order will not void or cancel

gmonk321 — Sun, 02 Aug 2020 17:31:55 GMT

At point of sale. it doesn't show on my back end dashboard

Re: pending order will not void or cancel

AshleyK — Sun, 02 Aug 2020 17:37:06 GMT

If you don't have any pending payments, can you please delete and reinstall the app? That should help remove the order. If that doesn't work, contact our Support Team and they can help file a ticket with engineering. Thank you!