thread Re: online order ticket headers: online store / square online in Orders, Menu Items, Catalog & Fulfilment

online order ticket headers: online store / square online

porqueno — Sat, 20 Sep 2025 15:00:09 GMT

We are suddenly getting orders with two different headers:

Online Store (which is what we're used to)

Square Online (seems to be new today)

This also seems to be messing with our limiting, it's allowing more orders through than where we have our limits set.

Is anyone else experiencing this?

Re: online order ticket headers: online store / square online

RLiss — Thu, 13 Aug 2020 02:37:20 GMT

Yes! I had one order come in as a "square online" order this afternoon. Luckily it was for later in the day so it didn't mess with our "limiting" during peak hours. I thought it was because we had just starting using the retail POS. No idea what the difference is! I hope it doesn't continue to mess with the limit of customers per 15.

Re: online order ticket headers: online store / square online

hawkingbird — Thu, 13 Aug 2020 06:20:17 GMT

I believe there's glitch or bug with the latest update.

Re: online order ticket headers: online store / square online

ashc — Thu, 13 Aug 2020 11:55:12 GMT

Hey @hawkingbird, @porqueno, and @RLiss,

The name change you're seeing is just a re-branding of the name of the online store to Square Store.

This is what we'll be calling it moving forward.

If you're experiencing any glitches please contact our direct CS team to take a closer look.