thread Re: Conversational Modifier SUB in Orders, Menu Items, Catalog & Fulfilment

Conversational Modifier SUB

EUPHORIA — Sat, 20 Sep 2025 14:58:15 GMT

When using SUB in the conversational modifier, there should not be a charge as you substituting one thing for another (or else what the point of using SUB)

Right now when I sub one topping for another, the customer gets charged for the topping instead of not paying extra because it is a substitution.

Am I missing something here?

Re: Conversational Modifier SUB

sayra — Tue, 01 Sep 2020 05:59:36 GMT

Hello @EUPHORIA.

Thanks for coming back to our Seller Community! I'm happy to check with our Restaurant's Team if we offer a workaround for sub toppings as this seems to be a feature request.

I will make sure to circle back on here to provide more details if any. Thank you.

Re: Conversational Modifier SUB

sayra — Wed, 02 Sep 2020 00:56:26 GMT

Seems like the reason this can be happening is because your sub item/modifier has a price associated with it. If you want your customers to substitute an item without getting charged you will need to create an additional modifier without a zero price that is used only for substitutions.

Please let me know if that works. 👀

@EUPHORIA.

Re: Conversational Modifier SUB

EUPHORIA — Mon, 26 Oct 2020 15:37:00 GMT

Thanks @sayra this is not a great workaround because I would then have to make a second modifier list of all the toppings without any prices. I have a list of over 30 toppings.

I also don't understand the point of having a conversational modifier "Sub" if using it is just going to charge the customer full price for a substitution. Sub should not charge any amount, because that is what it is, a substitution. I am substituting one topping that is already included in the price of the pizza for another that is not. Similarly, if I type "No" followed by a topping, the amount is not discounted either. For example, I have spinach pizza that comes with onions. If a customer wants NO onion SUB tomatoes for example now they are paying extra for a substitution.

Does this make sense?

I am not sure how other folks are dealing with this, but our old POS was able to handle this logic.

Re: Conversational Modifier SUB

EUPHORIA — Tue, 19 Jan 2021 02:54:22 GMT

Following up on this one as our staff has been asking about this. @sayra

Re: Conversational Modifier SUB

mattquin — Mon, 13 Nov 2023 00:37:20 GMT

It looks like I'm replying to a very old thread but I'm in the same pickle and wondering if you ever heard anything back