Restaurant app not updating when new online orders come in

bpub — Sat, 20 Sep 2025 14:58:02 GMT

Any way to get the app to update more consistently so we aren't missing online orders as they come in? Seems very inconsistent and buggy

Re: Restaurant app not updating when new online orders come in

Valentina — Thu, 03 Sep 2020 00:52:20 GMT

Sorry to hear about the inconsistencies, @bpub - if you haven't run through any troubleshooting steps yet, I'd recommend starting with those. These app troubleshooting steps will help you ensure that your mobile device(s) and the Square Point of Sale app are both up-to-date and running properly.

If you're still running into trouble, please get in touch with our Support team so we can put you in touch with a Square for Restaurants specialist who can dig in with you.

thread Re: Restaurant app not updating when new online orders come in in Orders, Menu Items, Catalog & Fulfilment

Restaurant app not updating when new online orders come in

Re: Restaurant app not updating when new online orders come in