thread Re: Individual Coupon Codes in Orders, Menu Items, Catalog & Fulfilment

Individual Coupon Codes

JTsBagels — Sat, 20 Sep 2025 14:55:50 GMT

We are sending out $1 OFF coupon codes to some of our customers but I would like each customer to get a specific one-time use code. So for example, Jon Smith gets a code thankyou1 and then Jane Doe gets a coupon code thankyou2. Is this possible to do through square?

Re: Individual Coupon Codes

pessosices — Wed, 16 Sep 2020 20:16:43 GMT

Hey @JTsBagels

This is totally possible through Square Marketing!

If you set up an email campaign through Square Marketing, and add a block for Coupon, it automatically generates a random One Time Use Only 6 digit coupon code that works on your POS system!

Hope this helps,
Pesso

Re: Individual Coupon Codes

TiffanyNR — Fri, 06 Nov 2020 05:05:01 GMT

Hello!

Is this possible for Online Store? and through Online Square marketing emails (weebly)?

Re: Individual Coupon Codes

JustinC — Sat, 07 Nov 2020 19:19:25 GMT

@TiffanyNR Unique coupon codes are not available with the Online Store and therefore can't be sent through online store marketing emails at this time.

Re: Individual Coupon Codes

pessosices — Sat, 07 Nov 2020 19:45:06 GMT

Hey @JustinC

I thought there was an update a month or so ago that the unique coupon codes from Square Marketing now do work with Square Online?

Re: Individual Coupon Codes

JustinC — Sat, 07 Nov 2020 21:16:22 GMT

Hmm, now you got me second guessing lol @Pesso. Double checking with our Customer Engagement Team now. I'll be back either Monday or Tuesday 🙂

Re: Individual Coupon Codes

JustinC — Tue, 10 Nov 2020 15:40:02 GMT

Back, I stand corrected! @pessosices @TiffanyNR

Re: Individual Coupon Codes

TiffanyNR — Wed, 11 Nov 2020 06:20:22 GMT

@JustinC

I tried the unique auto generated coupon codes via marketing on Square dashboard (coupon code states can be used online too). However, when we tested it and went live, the coupon codes generated were a string of numbers (###-###) that the website didn't recognize. Help needed, thank you!

Re: Individual Coupon Codes

JustinC — Wed, 11 Nov 2020 14:05:16 GMT

Thanks for writing back @TiffanyNR - I've never seen that kind of error before. I suggest reaching out to our Team of Email Marketing experts for guidance. They'll be able to pinpoint the root issue.

Re: Individual Coupon Codes

dofoogan — Sat, 21 Nov 2020 15:00:29 GMT

Hi was this issue resolved yet? I just sent out a marketing email yesterday with auto-generated coupon codes, but received several return emails saying the codes do not work?! This is VERY FRUSTRATING because not only does it leave a bad impression on my customers, but I also paid for the emails and they are worthless!

Re: Individual Coupon Codes

porktaco — Mon, 14 Dec 2020 18:57:05 GMT

Just chiming in here. I am having a similar issue with unique coupon codes, issued via email automations from Square Marketing, being recognized at checkout with Square Online. Looking forward to the update that gets all systems communicating. 🤞

Re: Individual Coupon Codes

Roots19 — Sun, 10 Jan 2021 05:37:33 GMT

I'd also like to bring to attention that this issue is also haunting me as well. Anytime I send out a code, quite a few customers are unable to apply the code. This in turn jams up our phone line will customers calling to resolve the issue. Now when I send out marketing emails the target is to fill more orders...make more money....making square more $$$. But with this all I'm doing is adding unnecessary labor. All the while, this issue remains unresolved...yet Square still charges me full price for Email Marketing. Ill be sure to check back in 4 more weeks and see if there is a resolution to this issue.

Re: Individual Coupon Codes

ZDeli — Thu, 21 Jan 2021 04:06:14 GMT

I am wondering if there is a way to generate unique coupon codes that get sent out through another email system? We are partnering with an organization that is offering a discount to our restaurant for people who sign up with them and I'd like the ability to give them a string of unique coupon codes to use. Is it possible to generate this string of codes for use in store and online and not go through email marketing?

Re: Individual Coupon Codes

PreOrder_Apps — Thu, 21 Jan 2021 05:02:58 GMT

Hi there. I'm pretty sure we can do it, but if I'm wrong then would a string/batch of unique square e-giftcards suffice?

We'll look into it the next couple of days. DM me if you want to shoot over your email, so we can give you direct updates as we look into this.

ps - we're Square's most advanced Tech Partner and we specialize in creating solutions and one-off features. And, we have so much technology there's a lot we can do for free.

Re: Individual Coupon Codes

MIRIAMARISTYFAR — Fri, 05 Feb 2021 00:57:39 GMT

I just tried a coupon and null. HELP

how do I do the multiple giftcards its for a survey I asked to be filled out...

Thanks

Miriam

Herbas®

Re: Individual Coupon Codes

nika — Fri, 05 Feb 2021 16:02:25 GMT

Hey @MIRIAMARISTYFAR 👋

I want to make sure I'm understanding what you're wanting to do. You're trying to send out multiple gift cards via email, yes?

Re: Individual Coupon Codes

MIRIAMARISTYFAR — Fri, 05 Feb 2021 16:56:03 GMT

I was able to figure it out! I was in the wrong section and follow the help links very helpful:-) someone already redeemed, the coupon for filling out a survey

Re: Individual Coupon Codes

MIRIAMARISTYFAR — Fri, 05 Feb 2021 16:56:45 GMT

thanks for checking in😀

Re: Individual Coupon Codes

nika — Fri, 05 Feb 2021 17:00:03 GMT

@MIRIAMARISTYFAR Oh good! Glad to hear it's all working out for you. 😊