thread Re: Bluetooth printer continues to lose connection in Orders, Menu Items, Catalog & Fulfilment

Bluetooth printer continues to lose connection

Sara_Kiley — Sat, 20 Sep 2025 14:50:26 GMT

We have a Square Stand/iPad connected directly to the printer at the bar station. We also have a Bluetooth printer in the kitchen that is supposed to be connected to that iPad at the bar. The Bluetooth continues to lose it's connection to the kitchen printer. When the printer goes offline, we reset the Bluetooth each time, but 1-2 tickets do not go through to the kitchen each time the printer is reset. We have moved the iPad closer to the kitchen printer but the issue persists. Navigating to settings > printers > the bar printer says enabled but the kitchen printer keeps losing connection, saying "Disabled" with an option to Reconnect in red. Any ideas?

Re: Bluetooth printer continues to lose connection

Goldneye — Fri, 23 Oct 2020 18:29:35 GMT

Hi, have you tried a WiFi range extender? Check Amazon. Somehow something may be interfering with the signal.

Hope this helps!

Terri

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Resale Collection - http://bit.ly/HangerHues

Re: Bluetooth printer continues to lose connection

Sara_Kiley — Fri, 23 Oct 2020 19:13:26 GMT

Thank you for responding! Since the printer is Bluetooth, could a Bluetooth transmitter/receiver be the answer?

Re: Bluetooth printer continues to lose connection

Goldneye — Fri, 23 Oct 2020 19:23:59 GMT

HI, no problem, glad to attempt to help. My experience would recommend a WiFi extender booster. The WiFi may be weak or experiencing some interference. The Bluetooth connects to the WiFi signal.

Terri

🛍 Shop my store

Resale Collection - http://bit.ly/HangerHues