thread I Re: Can customers choose delivery or pickup time before going to check out? in Orders, Menu Items, Catalog & Fulfilment

Can customers choose delivery or pickup time before going to check out?

LauraTheButcher — Sat, 20 Sep 2025 14:49:08 GMT

I run a catering business where almost every order online will be for pick-up/delivery on a different date and time but when you begin an order it automatically lists the pick-up/delivery time for the first one available which looks confusing for the customer. Shown is an example because next to the delivery time it says 'change this' which when clicked on only allows you to change the delivery address, not the time. You can only request a time at the end of checkout.

Any way to remove the 'assumed time' feature or have customers choose their delivery/pick up time at the beginning of the transaction like most other platforms?

Thanks!

Re: Can customers choose delivery or pickup time before going to check out?

LauraTheButcher — Sat, 31 Oct 2020 04:18:42 GMT

I forgot to include the picture with the example. It looks like the change button is for the time but it only takes you to the option to change to pickup. very confusing.

I Re: Can customers choose delivery or pickup time before going to check out?

MichiganFarmsta — Sat, 31 Oct 2020 11:38:24 GMT

I second this post. I have customers calling the bakery asking how to change pickup times. It is very counter intuitive to put it at the end of checkout!

I cannot tell you how many times somebody places and order for 7:30 am (1 hour after opening) when they have no intention of picking up until afternoon.

Re: Can customers choose delivery or pickup time before going to check out?

Alex_ — Sun, 01 Nov 2020 19:59:31 GMT

Hello @LauraTheButcher,

Thank you for posting in the Seller Community.

We definitely see how this could benefit your business model and others. Our teams are constantly looking through our seller's feedback to make necessary improvements, and we will be sure to let you know if anything ever changes or if new updates are released.