thread How to change QR order prep times to location default in Orders, Menu Items, Catalog & Fulfilment

How to change QR order prep times to location default

SandwichHag — Sat, 20 Sep 2025 14:46:23 GMT

Hello,

When customers use the QR ordering method at my walk-up window, their promised pick up time defaults to 5 minutes. Is there a way to change this prep time to my location's default time? We fire up everything to order and during peak lunch, it will take longer than 5 minutes when we have a line of orders. Please advise. Thanks so much!

Re: How to change QR order prep times to location default

Goldneye — Tue, 17 Nov 2020 15:02:11 GMT

HI, not sure if these may help. Square Support pages

prep time

https://squareup.com/help/us/en/article/6862-local-delivery-with-square-online-store

QR code

https://squareup.com/help/us/en/article/7142-set-up-self-serve-ordering-and-qr-codes-with-square-online

Hope this helps!

Terri

🛍 Shop my store

Resale Collection - http://bit.ly/HangerHues

Re: How to change QR order prep times to location default

codmother — Sat, 18 Sep 2021 22:10:36 GMT

The self-serve ordering pre time is NOT in sync with the pick-up time. When is this bug going to be fixed?