thread Re: Schedule for Pick Up Shows Days & Time options when store is closed....! in Orders, Menu Items, Catalog & Fulfilment

Schedule for Pick Up Shows Days & Time options when store is closed....!

noeboe80 — Sat, 20 Sep 2025 14:46:09 GMT

My location hours are updated, but upon checkout, customers can still schedule pick up days and times when we are closed....!

What am I missing here? This is super frustrating.

Thanks for your help!
Noelle

Re: Schedule for Pick Up Shows Days & Time options when store is closed....!

AdamB — Thu, 19 Nov 2020 22:42:08 GMT

Sorry to hear that you are frustrated, @noeboe80!

I checked your current settings and it looks like you only have pickup enabled, and have that set to 9AM - 7PM, Tues - Sat. I saw on your website that you have your hours as 3PM to 7PM for pickup, and 9AM - 12PM for delivery. If you enable delivery in Settings > Pickup & delivery, you can then set separate hours for each type of fulfillment.

Re: Schedule for Pick Up Shows Days & Time options when store is closed....!

noeboe80 — Fri, 20 Nov 2020 06:03:33 GMT

Thanks, @AdamB !!

where is “Settings”? All I see is “Account & Settings”, but then “Pickup & Delivery” is not an option in that field...

Re: Schedule for Pick Up Shows Days & Time options when store is closed....!

JustinC — Fri, 20 Nov 2020 13:14:44 GMT

Sounds like you're in Square Dashboard. From the navigation menu, click Online which routes you to the site editor, there you will find Settings > Pickup and Delivery

@noeboe80

Re: Schedule for Pick Up Shows Days & Time options when store is closed....!

noeboe80 — Sun, 22 Nov 2020 02:39:58 GMT

Thank you - so I'm able to get to Delivery.... but it's not very helpful.

1. I am charging different delivery fees, based off of location (the county) of the delivery. This looks like I can only charge ONE delivery fee for ALL delivery orders. Is there ANY work around on this?

2. Why am I paying SQUARE $0.50 per delivery order? Can you explain this charge?

3.Estimated delivery time shouldn't be a required field. There should be an option here to schedule deliveries upon check out.

I just tried a practice run by changing my fulfillment options and going through the purchasing process. Unfortunately, this is totally not helpful.

I'd like to:

Establish tiered delivery pricing based on County (zipcode is *okay* but not ideal)

Require customers to schedule delivery, based on availability schedule that is managed by me (sometimes my schedule changes week by week, or based on how many pick-up orders we have)

Is any of this do-able?

Thanks,
Noelle