thread Re: Why does customer not receive the shipping code when you punch it in the tabled in Orders, Menu Items, Catalog & Fulfilment

Why does customer not receive the shipping code when you punch it in the tabled

Berolina — Sat, 20 Sep 2025 14:43:52 GMT

We're extremely busy shipping out packages during this holiday season. It is extremely frustrating when we punch in the USPS "tracking information" and then the customer does not receive a this information.

Then they call us or email us for that information. What brings extra stress during this season.It would be extremely simple if square send out that information while we mark it on the tablet shipped.

Please I need help!!!

Re: Why does customer not receive the shipping code when you punch it in the tabled

AdamB — Mon, 07 Dec 2020 22:20:44 GMT

Thanks for your question, @Berolina.

Are you marking orders shipped within the Square Online overview page? When you do that you can enter a tracking code which should get sent to the customer. I checked orders in your store and didn't see any shipping orders marked as shipped, but you get quite a few so it's very possible I just didn't go back far enough.

Re: Why does customer not receive the shipping code when you punch it in the tabled

Berolina — Tue, 08 Dec 2020 21:30:34 GMT

Yes we mark it shipped and enter the tracking number but the customers does not get the tracking number in the email or in the link from the text message.

Re: Why does customer not receive the shipping code when you punch it in the tabled

Berolina — Wed, 09 Dec 2020 19:28:10 GMT

Any update on this issue, we are getting swamped with requests from customers asking for their tracking numbers.
We enter the numbers and they show on our side but the customers don’t get that information.

And PLEASE let us be able to close the store for holidays.

Re: Why does customer not receive the shipping code when you punch it in the tabled

AdamB — Wed, 09 Dec 2020 20:40:41 GMT

That sounds like a bug to me, @Berolina. Can you contact our support team so they can take a look for you?