thread Starting tabs causing prep ticket orders to reprint the entire ticket. in Orders, Menu Items, Catalog & Fulfilment

BUG: sent items are showing up on the pick again

sbrockz — Sat, 20 Sep 2025 14:37:56 GMT

After the new update

Prior sent tickets are reprinting on the order stub tickets again.

This was not happening before but it recently started doing it after the new update.

Please help

Starting tabs causing prep ticket orders to reprint the entire ticket.

Porter — Sat, 05 Jun 2021 00:11:31 GMT

This just started happening with the new update. So we start a tab and guy gets a beer and wings. Then he orders another beer and when we ring it in the wings get sent to the kitchen again and the first and second beer get sent to the bar to be poured. Is anyone else having this issue?

Re: Starting tabs causing prep ticket orders to reprint the entire ticket.

gleytch — Sat, 05 Jun 2021 13:35:38 GMT

We are having the same problem. Just started with the new update. This makes the prep tickets a terrible liability and has severely disrupted our work flow.

Re: BUG: sent items are showing up on the pick again

Valentina — Sat, 05 Jun 2021 21:41:50 GMT

Hi there, @sbrockz -

If you are referring to an issue with Open Tickets, our team is aware of this issue and is currently looking into a fix.

Apologies for the interruption, and thank you for your patience while we work to resolve this.

Re: Starting tabs causing prep ticket orders to reprint the entire ticket.

sbrockz — Sun, 06 Jun 2021 00:16:33 GMT

This is fixed now

restart your iPad

Re: Starting tabs causing prep ticket orders to reprint the entire ticket.

parkhospitality — Sat, 12 Jun 2021 03:02:57 GMT

Hi there, we are having the same issue. Sent beverage items are showing up on the pick again. how do we resolve?

Re: BUG: sent items are showing up on the pick again

parkhospitality — Sat, 12 Jun 2021 03:04:31 GMT

Hi there, we are having the same issue. Sent beverage items are showing up on the pick again. how do we resolve?