thread Dynamic automatic gratuity in Orders, Menu Items, Catalog & Fulfilment

Dynamic automatic gratuity

sbrockz — Sat, 20 Sep 2025 14:37:13 GMT

give us a feature where we can do multiple different percentages for automatic gratuity

for dine in larger parties we do 20%

but for Togo phone orders we do 10%

we can’t do that currently.

this would help us so much

Re: Dynamic automatic gratuity

JustinC — Thu, 01 Jul 2021 22:04:02 GMT

Noted!! Thanks for sharing your ideas!! I'll reach out to our Product Team to see if this request has been surfaced before.

@sbrockz

Re: Dynamic automatic gratuity

JustinC — Fri, 02 Jul 2021 19:58:11 GMT

Hi @sbrockz

You might be intersted setting up tax rules for Dining Options. Check it out and let me know what you think.

Re: Dynamic automatic gratuity

sbrockz — Wed, 21 Jul 2021 19:06:41 GMT

@JustinC

How is Tax rules can help with dynamic gratuity?

Thank you

Re: Dynamic automatic gratuity

JustinC — Wed, 21 Jul 2021 21:47:56 GMT

Because you can set different percentages for different dining options (dine in/ to-go).

You can use the preset options or add more if you need more granular dining options ( Items > Settings > Dining Options > Edit Dining options).

Referring to your initial post, you'll need to create an option named Dine-in (Party of 4) and configure the rule to add 20% when the ticket is set for that option.

It's not a perfect solution, but it's what we have at the moment. Feel free to adopt this workaround. If it doesn't work for your biz, trash the idea.

@sbrockz