thread Re: Item Sales and Repeat Customers in Orders, Menu Items, Catalog & Fulfilment

Item Sales and Repeat Customers

hatchkitchen — Sat, 20 Sep 2025 14:30:43 GMT

We want to know what our repeat customers are loving! Is there a report that shows repeat customers and what they purchased?

Toast shows a list of customers, how many visits they have had and when clicking into the number of visits, you can see what they purchased. We can sort/ filter these lists for marketing as well.

Please tell me Square can do this as well!

Re: Item Sales and Repeat Customers

willowsky — Thu, 20 Oct 2022 00:51:28 GMT

To add to the above fabulous idea….I would love a repeat customer indicator to be visual or flagged when a new order comes in so I know they have purchased from me before.

Re: Item Sales and Repeat Customers

JJ_ — Fri, 21 Oct 2022 23:33:42 GMT

This sounds like a good question for our Restaurants team, @hatchkitchen

They can take a look at your account with you to help shine a light here, to pinpoint what's the best way to accomplish this here at Square. Please reach out by phone when you have a moment by dialing 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday. If you call outside of these hours, you will be required to enter your Customer Code to validate your account.

Re: Item Sales and Repeat Customers

ThatPitaGuy — Sun, 23 Oct 2022 14:50:27 GMT

@hatchkitchen we have the rewards active so we can collect numbers and emails for marketing. If you go to the customer tab with either a name, number, email, it’ll show when they visit and their order history. Hope this helps.

Re: Item Sales and Repeat Customers

dcon — Tue, 23 Jul 2024 17:57:15 GMT

This is an interesting use case @hatchkitchen -- did you ever find a good solution for getting customer retention metrics by item?

cc @willowsky @ThatPitaGuy