thread Modifiers getting dropped from menu items in Orders, Menu Items, Catalog & Fulfilment

Modifiers getting dropped from menu items

brad83 — Sat, 20 Sep 2025 14:29:56 GMT

Past three Saturday's in a row I've had a handful of modifiers get removed from menu items. I double check to make sure the modifiers are there after adding them, and then at the time of service random modifiers drop from items. Anyone else seeing this?

Re: Modifiers getting dropped from menu items

RobynR — Tue, 08 Nov 2022 00:12:55 GMT

Hey @brad83,

Thanks for being a member of the Community.

Are you updating the modifiers from your Square hardware or Square Dashboard on a computer or laptop?

I look forward to your reply.

Re: Modifiers getting dropped from menu items

brad83 — Tue, 08 Nov 2022 14:39:49 GMT

Early in the day I update modifiers in the Square Dashboard on a laptop. Then later in the day during service, occasionally modifiers drop and I have to re add them. One time, on 10/29, at around 7 PM CST, modifiers on select menu items dropped for about 10 minutes and then reapplied themselves without me getting to a computer to fix it.

Re: Modifiers getting dropped from menu items

RobynR — Tue, 08 Nov 2022 22:30:38 GMT

@brad83 That sounds frustrating. The best way to figure out what may be happening is to contact our Support team so they can file a ticket with our engineering team. When you have a moment, please reach out directly by logging into your Square account and heading here or calling directly at 1-855-700-6000 Monday- Friday, 6 am- 6 pm PST.