thread Re: Stuck inventory again? in Orders, Menu Items, Catalog & Fulfilment

Stuck inventory again?

JTPets — Sat, 20 Sep 2025 09:54:20 GMT

I keep having issues with commited inventory since its launch, every so often something gets stuck. I report it here and someone eventually syncs my inventory or I duplicate the item and delete it and create a new one which is not ideal as i lose sales history.

Normally they are associated with invoices that have been cancelled. However I see one here that is assigned to an open cart that I do not have.

Please advise if I am missing a simple fix on this one but I can't find an open cart for this

Re: Stuck inventory again?

JTPets — Thu, 28 Nov 2024 20:53:41 GMT

@maxpete & @isabelle could you highlight this for me to the appropriate team

Re: Stuck inventory again?

maxpete — Thu, 28 Nov 2024 22:49:26 GMT

On it, will flag to the team!

Re: Stuck inventory again?

Summer2024 — Fri, 29 Nov 2024 13:44:44 GMT

@JTPets - I have escalated to our engineers!

Re: Stuck inventory again?

maxpete — Fri, 29 Nov 2024 14:36:59 GMT

@JTPets appreciate your patience here! Just heard back from the team and they recommended you to reach out to Customer Success over the phone so that they can take a closer look and determine what might be happening. Alternatively, they mentioned that you can disable the committed stock feature if you believe it causes more problems than solutions.

Keep me posted on this!

Re: Stuck inventory again?

JTPets — Fri, 29 Nov 2024 15:07:16 GMT

Thank you for your response. While I appreciate the follow-up, I’m disappointed by the suggestion to disable the committed stock feature rather than investigate the underlying issue. This feature is an integral part of Square’s inventory management system, and I rely on it to streamline my operations.

I’ll follow up by opening a support ticket with Customer Success as recommended, but I’d hoped for a more proactive approach given that this seems to be a recurring issue. I trust that Square values its customers enough to address this matter thoroughly rather than suggesting workarounds that undermine the system's intended functionality.

I look forward to hearing from the team with more insights.

Re: Stuck inventory again?

JTPets — Fri, 29 Nov 2024 15:12:54 GMT

I have emailed support:
For your reference this is Case #: 101447531

Dear Square Support Team,

I am writing to report a recurring issue with the committed inventory feature that has been causing disruptions in my operations since its launch.

Every so often, inventory items become "stuck" in the committed status, preventing me from managing them effectively. In the past, I have either relied on support to sync my inventory manually or resorted to duplicating and recreating the affected items to work around the issue. However, this workaround is far from ideal as it results in the loss of valuable sales history, which is crucial for my business.

Typically, I’ve noticed this issue occurs with items associated with cancelled invoices. However, in this instance, I see an item stuck in committed inventory status that appears to be tied to an open cart—one that I do not have in my system.

I’d appreciate your guidance on resolving this issue. Am I overlooking a simple fix, or is this indicative of a deeper issue within the system? I’m looking for a permanent resolution to this recurring problem as it continues to add unnecessary complexity to my inventory management process.

I look forward to your assistance and any insight you can provide. Please let me know if you require further details from my end.

Re: Stuck inventory again?

maxpete — Fri, 29 Nov 2024 15:27:31 GMT

Hey JTPets! I recommend just reaching out to CS support as they mentioned so that they can help you getting to the bottom of this! I just passed along a message from them, but totally understand your frustration too. Keep me posted, and happy to continue to escalate this!

Re: Stuck inventory again?

JTPets — Wed, 04 Dec 2024 19:51:25 GMT

@isabelle @maxpete @Summer2024

Still no resolution to this matter, tomorrow I will again duplicate an item and delete the orginal to resolve a issue with square getting stuck.

This is just like my promo items getting stuck that I reported a few weeks ago here: https://www.sellercommunity.com/t5/Square-Online-Discussion/BUG-Timed-sales-are-still-showing-as-filtered-as-on-sale-after/m-p/760696#M4098

Which is again happening as seen here:

How do i get some real investigation into what is a recurring issue on my account of things getting "stuck"

Re: Stuck inventory again?

Summer2024 — Wed, 04 Dec 2024 21:12:08 GMT

Hey @JTPets

First off, I am so sorry this has happened. I have been trying to figure out why you have not gotten a response from our Support Team in a timely matter, and will continue investigating.

I have once again escalated your issue to our engineers and having them look at why this is continuing to happen.

Re: Stuck inventory again?

Summer2024 — Wed, 04 Dec 2024 21:18:48 GMT

@JTPets

Could you list the items affected and times/scenarios that this happens? I am going to escalate this ticket and it will go faster if I have some of these details.

Re: Stuck inventory again?

JTPets — Wed, 04 Dec 2024 21:22:47 GMT

There are items on my website currently affected by the sale glitch. For a quick example you can just go to this url and see all my items from black friday that are still listed as "on sale" as seen in the url that have no promo attached to them: https://www.jtpets.ca/s/shop?page=1&limit=60&sort_by=name&sort_order=asc&item_deals=on_sale

Quick shop

Alcott Adventure Collar - Pink

CAD$13.49 - CAD$15.49

Quick shop

Alcott Adventure Visibility Leash - Orange

CAD$18.49 - CAD$21.99

Re: Stuck inventory again?

Summer2024 — Wed, 04 Dec 2024 23:48:01 GMT

Just to clarify, these items should be a part of the sale promo? I want to make sure I am as clear as possible in my escalation ticket so we can try to prevent this from happening again.

Re: Stuck inventory again?

JTPets — Thu, 05 Dec 2024 14:56:27 GMT

I appreiciate the attention to detail and to understand the situation, I do not always articulate myself well.

These items were on promo for black friday as a timed special from X date to Y date

The promo ended

When searching the site for items marked "on sale" these are showing up as still having a sale attached to them, but the promo is over, and also deleted from the discounts section of the page.

This is the second time in a short period of time that i ran a timed promo and the items did not all remove themself from the sale site filter afterward.

This is an issue over an above the "open check" error that this thread started as.

Re: Stuck inventory again?

Summer2024 — Thu, 05 Dec 2024 21:02:18 GMT

Thank you @JTPets ! It is not necessarily you not articulating yourself, it's just more or less I want to be extremely clear with the engineers so that we can find a long term solution for this bug/issue. I try to be very detail oriented and it can be hard to get all details at one time in this type of forum. Maybe @isabelle will give me a direct line for Square Champions one of these days. 😉

I am going to get this over to the engineers ASAP. I appreciate your patience here.

Re: Stuck inventory again?

JTPets — Wed, 05 Feb 2025 17:22:47 GMT

@maxpete here we are again with yet another....

Re: Stuck inventory again?

isabelle — Wed, 05 Feb 2025 17:40:11 GMT

@Summer2024 sorry to pick on you, but would you mind reinvestigating this?

Re: Stuck inventory again?

JTPets — Wed, 05 Feb 2025 17:43:17 GMT

Re: Stuck inventory again?

Summer2024 — Wed, 05 Feb 2025 17:53:27 GMT

Yes. Will circle back to this after lunch.

Re: Stuck inventory again?

Summer2024 — Wed, 05 Feb 2025 19:16:21 GMT

Hey @JTPets

I was taking a look to clear out anything that could potentially cause syncing issues and your address set up is giving me some red flags. Could you try removing the "Inside **********" portion? That is not part of the street address listed by the postal service and is making the address invalid. This could be affecting syncing. This may not be causing the issue, but we can at least rule it out as a factor.